Return Policies

If for any reason you are not satisfied, you can return any item in its original condition within 30 days of the date of shipment for a credit for future purchases or an exchange.

Our Return Process

Once your returned item is received and accepted, your credit or new item will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Casa del Jade), or damaged cannot be accepted for return.

Returns without a Casa del Jade sales receipt, and improperly or uninsured packages will be refused upon receipt.

For more information about return procedures, please contact us at

* Casa del Jade will not be responsible for loss or damage of return shipments.